Shipping & Return Policy

    GavinAnne.com
    For any questions or concerns, please contact us at *[email protected].

    Shipping Policy

    1. Shipping Destinations

    GavinAnne.com offers worldwide shipping to bring our high-quality Ponchos & Shawls to customers across the globe. Shipping rates and delivery times vary depending on the destination.

    2. Order Processing Time

    • Orders are typically processed within 1-3 business days after payment confirmation.
    • Orders placed on weekends or public holidays will be processed on the next business day.
    • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

    3. Estimated Shipping Times

    • Standard Domestic Shipping: 5-8 business days
    • Express Domestic Shipping: 2-4 business days
    • International Shipping: 7-15 business days, depending on destination and customs clearance

    Shipping times are estimated and may vary due to factors such as weather conditions, customs delays, or courier issues.

    4. Shipping Costs

    Shipping fees are calculated at checkout based on your location and the selected shipping method. Occasionally, we may offer free shipping promotions, so be sure to check our website for current deals.

    5. Order Tracking

    Once your order has shipped, you will receive a tracking number via email. You can track your package through our Order Tracking Page or the carrier’s website. If you do not receive tracking details, please contact us at [email protected].

    6. Customs & Import Duties

    For international orders, customs duties and import taxes may be applied by the destination country. These charges are the responsibility of the customer. Please check with your local customs office for further details.

    Return & Exchange Policy

    We want you to love your Poncho & Shawl purchase. If you are not completely satisfied, you may return or exchange your order following the guidelines below:

    1. Return Eligibility

    • Returns and exchanges must be requested within 30 days of receiving your order.
    • Items must be unused, unworn, and in their original packaging with all tags attached.
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • Items that have been washed, damaged, or altered are not eligible for return.

    2. How to Initiate a Return or Exchange

    To start a return or exchange, please follow these steps:

    1. Email [email protected] with your order number, reason for return, and any necessary photos (if applicable).
    2. Our team will review your request and provide you with the return instructions and return address.
    3. Pack the item securely and ship it back using a trackable shipping method.
    4. Once received and inspected, we will process your refund or exchange within 5-7 business days.

    3. Refund Policy

    • Approved refunds will be issued back to the original payment method.
    • Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
    • Original shipping fees are non-refundable, unless the return is due to an incorrect or defective item.

    4. Exchanges

    If you would like to exchange an item for a different color, size, or style, please specify your preference in your return request. Exchanges are subject to stock availability.

    5. Damaged or Incorrect Items

    If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide a replacement at no extra cost or issue a full refund, including return shipping fees.

    6. Non-Returnable Items

    Certain items are not eligible for return, including:

    • Final sale items
    • Gift cards
    • Customized or personalized Ponchos & Shawls

    Contact Us

    If you have any questions or need further assistance regarding our shipping and return policy, please contact us at [email protected]. Our customer service team is always happy to help.

    Thank you for shopping at GavinAnne.com! We appreciate your support.