Frequently Asked Questions (FAQ)

    Welcome to the Gavin Anne FAQ section! Here, you will find answers to common questions about our Poncho & Shawl collections, shipping, returns, and more. If you need additional help, please reach out to us via email.

    1. Ordering & Payments

    Q1: How do I place an order?

    Placing an order on GavinAnne.com is easy! Simply:

    1. Browse our collection and select your preferred poncho or shawl.
    2. Choose the desired size, color, or style (if applicable).
    3. Click “Add to Cart” and proceed to checkout.
    4. Enter your shipping details and complete the payment.
    5. You will receive a confirmation email with your order details.

    Q2: What payment methods do you accept?

    We accept a variety of payment methods, including:
    ✔ Credit/Debit Cards (Visa, MasterCard, American Express)
    ✔ PayPal
    ✔ Apple Pay / Google Pay (if available)
    ✔ Other secure payment gateways (as listed at checkout)

    All transactions are encrypted and secure.

    Q3: Can I modify or cancel my order after placing it?

    Once an order is placed, we begin processing it immediately. If you need to make changes or cancel your order, please contact us at [email protected] as soon as possible. We cannot guarantee modifications after processing has begun.

    2. Shipping & Delivery

    Q4: Where do you ship to?

    We offer worldwide shipping! We currently deliver to America. If you are unsure whether we ship to your location, please contact us.

    Q5: How long does shipping take?

    Our estimated shipping times:

    • Standard Shipping: 15 business days
    • Express Shipping: 10 business days
    • International Shipping: 10 business days (varies by country)

    Processing times may take 1-3 business days before shipping.

    Q6: How much does shipping cost?

    Shipping costs depend on your location and selected shipping method. You can view the total shipping cost at checkout before completing your purchase. We occasionally offer free shipping promotions—stay updated via our website!

    Q7: How do I track my order?

    Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time. If you do not receive tracking details within 3 business days, please check your spam folder or contact us.

    3. Returns & Exchanges

    Q8: What is your return policy?

    We offer 7-day returns from the date of delivery. To be eligible for a return:
    ✔ The item must be unused, unwashed, and in its original condition.
    ✔ The item must include all original packaging and tags.
    ✔ The return request must be initiated within 7 days of delivery.

    For more details, check our Return & Exchange Policy.

    Q9: How do I return or exchange an item?

    To initiate a return:

    1. Contact us at [email protected] with your order number and reason for return.
    2. We will provide return instructions, including the return address.
    3. Ship the item back within the return period.
    4. Once we receive and inspect the item, we will issue a refund or exchange.

    Q10: Do you offer free returns?

    Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

    Q11: How long does it take to process a refund?

    Refunds are processed within 5-7 business days after we receive the returned item. The refund will be credited to your original payment method.

    4. Product Information

    Q12: What materials are used in your ponchos and shawls?

    Our ponchos and shawls are crafted from high-quality fabrics such as:

    • 100% Cashmere
    • Wool Blends
    • Cotton & Linen
    • Eco-friendly Synthetic Fibers (where applicable)

    Each product page provides detailed material specifications.

    Q13: How do I care for my poncho or shawl?

    For best results:
    ✔ Hand wash or dry clean for delicate materials.
    ✔ Use cold water and mild detergent to prevent shrinkage.
    ✔ Avoid direct sunlight when drying.
    ✔ Store folded rather than hung to maintain shape.

    Check each product’s care instructions for specific recommendations.

    5. Account & Support

    Q14: Do I need to create an account to place an order?

    No, you can check out as a guest. However, creating an account allows you to:
    ✔ Track orders easily
    ✔ Save shipping details for faster checkout
    ✔ Receive exclusive promotions

    Q15: I forgot my password. What should I do?

    Click “Forgot Password” on the Login Page, and you will receive an email with instructions to reset your password.

    Q16: How can I contact customer service?

    You can reach us at [email protected]. We aim to respond within 24-48 hours.

    6. Promotions & Discounts

    Q17: Do you offer discounts or promo codes?

    Yes! We frequently run promotions and special discounts. Sign up for our newsletter to receive updates on new arrivals and exclusive offers.

    Q18: Can I use multiple promo codes on one order?

    No, only one discount code can be applied per order.

    7. Miscellaneous

    Q19: Do you offer wholesale or bulk orders?

    Yes! For wholesale or bulk inquiries, please email us at [email protected] with your request.

    Q20: Do you ship gifts with special packaging?

    We offer gift wrapping and personalized messages for an additional fee. Please select this option at checkout.

    Still Have Questions?

    If your question wasn’t answered here, please reach out to us!

    📩 Email: [email protected]
    🌐 Website: gavinanne.com

    We’re happy to assist you. Thank you for shopping with Gavin Anne! 💛